terms & conditions

Family Heirlooms

Bears are sold as keepsakes and collectibles, so you can hand them down through the generations to enjoy as a family heirloom.  They must be kept out of reach of young children (under 14 years old) as some of the small parts may become loose over time and could become choking hazards.  The bears are not CE safety certificated to make them legally sold as a toy.  We do use safety eyes and non flammable toy stuffing. 

How to Pay

You can pay for your bear through the shop, by credit or debit card, Bacs transfer or cash on delivery of your family comfort.  With larger orders you can arrange to pay in 3 monthly instalments.  All bear remain property of family comforts until paid in full.

Returns

All bears are completely unique and will not look the same, as it depends on the type of fabric provided.  I cannot guarantee that your keepsake will be identical to the photographs on the website or social media platforms.  

If you need to return your bear within 7 days, please contact me as soon as possible.  A full refund will be given, unless the bear has been personalised, for any faults or mistakes on my part.   

Safety

All bears are made from your used and washed items of clothing.  As the fabric is used and delicate I recommend that all keepsakes created by family comforts are handled with care.  

Cancellations

You have the right to cancel your order before you send the fabric and we will refund any payment paid.  Once bear fabric has been received and the work has been started I am unable to make a refund.  If you still wish to cancel your order then please email as son as possible.

Your Fabric

Could you please make sure fabric is clean and in a suitable condition.  Any uncut items that have not been used will be returned along with you finished keepsakes.  If you would like the scraps of fabric returned please mention when placing your order, otherwise these will be sent to be recycled.

Delivery & Shipping

Unfortunately I am unable to guarantee the specific date for returning your bear to you (Christening, birthday, wedding etc).  However if you have a date in mind then please discuss this with me on your design consultation and I will try to accommodate you.

I recommend when you send your clothing to me you used tracked and signed for service as the contents are irreplaceable.  Please make sure you include in the parcel your name, current address, contact number and any specific details of the order and  the details of the return shipping.

Family Comforts are unable to accept any responsibility for your items once dispatched and do not take any responsibility for goods in transit.

Copy Right

Family Comforts reserve the right to all intellectual property and copyright of any content, pictures or patents unless with the express permission of Sandi Millichip-Massocchi.